Privacy Policy

1. Introduction

Hedgeford and Berkley Design Build ("Hedgeford and Berkley," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, communications, and business operations.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, describes, or can be associated with you ("Personal Information"), including but not limited to:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: Date of birth, government-issued identification (when required for permits or legal documentation)
• Financial Information: Payment details, billing address, banking information
• Property Information: Address, property details, architectural plans, site surveys
• Communication Preferences: Your preferences for receiving communications from us

2.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you use our website, including your browsing patterns, page views, and links clicked
• Device Information: IP address, browser type, operating system, device information
• Aggregated Information: Statistical or demographic data that cannot be used to identify you

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Manage Services: To deliver our design, architecture, and build services, manage your project, respond to your inquiries, and fulfill our contractual obligations
• Process Payments: To process payments, invoices, and refunds
• Communicate with You: To send project updates, respond to your queries, and maintain our business relationship
• Improve Our Services: To analyze usage patterns, improve our website, and enhance our service offerings
• Marketing and Promotion: To send you promotional materials and updates about our services with your consent
• Legal Compliance: To comply with legal obligations, establish or defend legal claims, and protect our rights

4. Communications

4.1 Types of Communications

Using our Customer Relationship Management (CRM) system, GoHighLevel, we may contact you through the following channels:

• Email: Project updates, design proposals, invoices, newsletters, and promotional offers
• SMS (Text Messages): Appointment reminders, project updates, and time-sensitive information
• Phone Calls: Project consultations, urgent updates, and customer service inquiries

4.2 Communication Consent

By providing your contact information, you consent to receive communications from us. All communications comply with applicable telecommunications regulations, including but not limited to:

• Canada's Anti-Spam Legislation (CASL)
• The Telephone Consumer Protection Act (TCPA) in the United States
• General Data Protection Regulation (GDPR) communication requirements

4.3 Opting Out

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any email
• Replying "STOP" to any text message
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you essential communications regarding your projects, account, or business relationship with us.

5. Third-Party Service Providers

5.1 CRM and Communication Services

We use GoHighLevel as our primary Customer Relationship Management (CRM) platform to manage client relationships, communications, and data. GoHighLevel and similar service providers may have access to your personal information to perform services on our behalf, such as:

• Storing contact information
• Facilitating communication through email, SMS, and phone
• Managing appointments and projects
• Processing forms and documents

5.2 Other Service Providers

We may share your personal information with other service providers who perform services on our behalf, including:

• Payment processors
• Cloud storage providers
• Web hosting services
• Analytics providers
• Professional service providers (e.g., surveyors, engineers)

5.3 Data Processing Agreements

All third-party service providers are required to protect your personal information in accordance with our policies and applicable law. We enter into data processing agreements with these providers to ensure they maintain appropriate security measures and only process your data according to our instructions.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure password protocols
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards to protect your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

• Providing the services you requested
• Maintaining business records for legal, tax, and accounting purposes
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Project-related information is typically retained for a minimum of seven years after project completion to comply with industry standards, warranty periods, and legal requirements for architectural and construction services.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: Request details about the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request limitations on how we process your data
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing of your personal information for certain purposes

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide a better user experience.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

9.2 Cookie Management

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. However, disabling cookies may affect your ability to use certain features of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

We primarily operate in Canada, but may transfer, process, and store your information in other countries, including the United States, through our service providers like GoHighLevel. When we transfer personal information outside of your jurisdiction, we implement appropriate safeguards to ensure your information receives an adequate level of protection in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. Significant changes will be notified to you via email or through a notice on our website. We encourage you to review this Privacy Policy periodically.

13. Contact Us